Owner complaints, recalls, fuel economy and safety ratings from public NHTSA and EPA data, updated Oct 17, 2026.
Fuel economy
15–21 mpgcombined; city 13–19, highway 19–26; every version of this model year
Five years of fuel
$15,470–$26,830U.S. average; Ohio $13,820–$25,280 at local prices; every version of this model year; fuel only, not other costs of owning it; 15,000 miles a year, at EIA fuel prices for the week of Oct 12, 2026
NHTSA's VIN data lists these trims for the 2020 Durango. A trim's engine and numbers are shown as its own only where EPA names versions after the trim and no other version could be it; "seen with" means a source shows that engine on the trim, not that it was the only one. Recalls and complaints cover the whole model year: whether a recall applies to a car depends on its VIN, on NHTSA's recall lookup.
Owners have filed 55 complaints with NHTSA about the 2020 Durango. These are unverified owner reports, counted by the part of the car they name; one complaint can name several parts. Counts aren't adjusted for how many were sold, so they don't show how reliable a car is.
Complaints by part of the car
Part
Complaints
Crashes
Fires
Injuries
Exterior lighting
22
0
0
3
Electrical system
9
0
2
0
Engine
7
0
0
0
Unknown or other
6
0
1
1
Structure
4
0
0
3
Air bags
3
0
0
0
Power train
3
0
0
0
Service brakes
3
0
0
0
Steering
3
0
0
0
Vehicle speed control
3
0
0
0
Fuel/propulsion system
2
0
0
0
Seat belts
2
0
0
0
3 more parts
Seats
2
0
1
2
Wheels
2
0
0
0
Suspension
1
0
0
0
Complaints by model year
Newer years have had less time to collect complaints, and counts aren't adjusted for sales, so a shorter bar doesn't mean a more reliable year.
NHTSA lists 2 recall campaigns for the 2020 Durango over its history. Campaigns are matched by model and year, so each one may apply to a given car, and its repair may already be done: check a VIN on NHTSA's recall lookup for the open recalls on that exact car.
Air bags: critical fasteners; Air bags: side/window
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles. The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.
Risk: A loose or missing fastener may cause the side curtain air bag to deploy incorrectly, increasing the risk of injury.
Remedy: Dealers will tighten or replace the fastener, free of charge. Owner notification letters were sent on May 7, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y16.
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Carmakers sent NHTSA 491 service bulletins and notices that cover the 2020 Durango, the latest on Sep 30, 2026. They tell dealers how to fix known issues.
The parts they mention most: electrical system (148), equipment (136), power train (61), structure (56), engine (46).
NHTSA defect investigations
Opening an investigation isn't a finding of a defect. Outcomes are as NHTSA's summary states them. A recall is shown as an investigation's outcome only where NHTSA's summary names it; other recalls NHTSA's file lists with it are marked as listed, not caused.
Investigation
Part
Opened
Status
Preliminary evaluation PE19014 Active Head Rest Inadvertent Deployment · covers 4 makes
The owner's manual gives the oil and how often to change it. We show oil facts only once we've checked them against the manual, and we haven't yet for the 2020 Durango.
These are searches on those sites; we don't copy or check their listings. Your ZIP is used for these links and never kept.
Specs
EPA class: standard sport utility vehicle. EPA greenhouse gas score: 2–4 out of 10. Each version EPA tested:
Swipe the table sideways for more columns.
Version
Engine
Transmission
Fuel
City / hwy / comb
Durango Rear-Wheel Drive
3.6 L, 6 cyl
Automatic 8-spd
Regular Gasoline
19 / 26 / 21
Durango All-Wheel Drive
3.6 L, 6 cyl
Automatic 8-spd
Regular Gasoline
18 / 25 / 21
Durango Rear-Wheel Drive
5.7 L, 8 cyl
Automatic 8-spd
Midgrade Gasoline
14 / 22 / 17
Durango All-Wheel Drive
5.7 L, 8 cyl
Automatic 8-spd
Midgrade Gasoline
14 / 22 / 17
Durango SRT All-Wheel Drive
6.4 L, 8 cyl
Automatic 8-spd
Premium Gasoline
13 / 19 / 15
Sources and dates
U.S. EPA fuel economy data, file of Sep 29, 2026
NHTSA owner complaints, file of Oct 17, 2026
NHTSA recalls, file of Oct 17, 2026
NHTSA manufacturer communications, file of Oct 17, 2026
NHTSA defect investigations, file of Oct 17, 2026
NHTSA 5-Star Safety Ratings, file of Aug 7, 2026
U.S. Energy Information Administration, file of Oct 12, 2026
Fuel cost: EPA mpg with fuel prices for the week of Oct 12, 2026 and electricity prices for Jul 2026. Source: U.S. Energy Information Administration (Oct 2026). Complaints are unverified reports owners filed with NHTSA. About the data