Owner complaints, recalls, fuel economy and safety ratings from public NHTSA and EPA data, updated Oct 17, 2026.
Fuel economy
24 mpgcombined; city 21, highway 28; every version of this model year
Five years of fuel
$13,530U.S. average; Ohio $12,090 at local prices; every version of this model year; fuel only, not other costs of owning it; 15,000 miles a year, at EIA fuel prices for the week of Oct 12, 2026
NHTSA overall safety rating
Not ratedNHTSA has no overall rating for this year
NHTSA's VIN data lists these trims for the 2020 Promaster City. A trim's engine and numbers are shown as its own only where EPA names versions after the trim and no other version could be it; "seen with" means a source shows that engine on the trim, not that it was the only one. Recalls and complaints cover the whole model year: whether a recall applies to a car depends on its VIN, on NHTSA's recall lookup.
Owners have filed 1 complaint with NHTSA about the 2020 Promaster City. These are unverified owner reports, counted by the part of the car they name; one complaint can name several parts. Counts aren't adjusted for how many were sold, so they don't show how reliable a car is.
Complaints by part of the car
Part
Complaints
Crashes
Fires
Injuries
Structure
1
0
0
0
Complaints by model year
Newer years have had less time to collect complaints, and counts aren't adjusted for sales, so a shorter bar doesn't mean a more reliable year.
NHTSA lists 2 recall campaigns for the 2020 Promaster City over its history. Campaigns are matched by model and year, so each one may apply to a given car, and its repair may already be done: check a VIN on NHTSA's recall lookup for the open recalls on that exact car.
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.
Remedy: Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.
Risk: The loss of braking performance or autonomous braking functions can increase the risk of a vehicle crash without prior warning.
Remedy: FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
Carmakers sent NHTSA 53 service bulletins and notices that cover the 2020 Promaster City, the latest on Nov 7, 2025. They tell dealers how to fix known issues.
The parts they mention most: electrical system (19), equipment (13), engine and engine cooling (11), power train (9), structure (4).
NHTSA hasn't opened a defect investigation that covers this model year.
Maintenance
Oil
The owner's manual gives the oil and how often to change it. We show oil facts only once we've checked them against the manual, and we haven't yet for the 2020 Promaster City.
EPA class: special purpose vehicle. EPA greenhouse gas score: 5 out of 10. Each version EPA tested:
Swipe the table sideways for more columns.
Version
Engine
Transmission
Fuel
City / hwy / comb
Promaster City Front-Wheel Drive
2.4 L, 4 cyl
Automatic 9-spd
Regular Gasoline
21 / 28 / 24
Sources and dates
U.S. EPA fuel economy data, file of Sep 29, 2026
NHTSA owner complaints, file of Oct 17, 2026
NHTSA recalls, file of Oct 17, 2026
NHTSA manufacturer communications, file of Oct 17, 2026
NHTSA defect investigations, file of Oct 17, 2026
NHTSA 5-Star Safety Ratings, file of Aug 7, 2026
U.S. Energy Information Administration, file of Oct 12, 2026
Fuel cost: EPA mpg with fuel prices for the week of Oct 12, 2026 and electricity prices for Jul 2026. Source: U.S. Energy Information Administration (Oct 2026). Complaints are unverified reports owners filed with NHTSA. About the data