Showing the 2020 Crosstrek Hybrid: EPA's Crosstrek Hybrid (2.0 L, AWD). NHTSA's overall rating for that drive: 5 stars (AWD). Recalls and complaints cover the whole model year. Every version
Owner complaints, recalls, fuel economy and safety ratings from public NHTSA and EPA data, updated Oct 17, 2026.
Fuel economy
35 mpgcombined; city 36, highway 35; the Hybrid; plug-in hybrid versions on gasoline, 90 MPGe on electricity
Five years of fuel
$9,500EPA's own estimate for plug-in hybrids: its national gasoline and electricity prices and the share of miles it expects on electricity; not priced for any state; the Hybrid; fuel only, 15,000 miles a year
NHTSA's VIN data lists these trims for the 2020 Crosstrek. A trim's engine and numbers are shown as its own only where EPA names versions after the trim and no other version could be it; "seen with" means a source shows that engine on the trim, not that it was the only one. Recalls and complaints cover the whole model year: whether a recall applies to a car depends on its VIN, on NHTSA's recall lookup.
Owners have filed 69 complaints with NHTSA about the 2020 Crosstrek. These are unverified owner reports, counted by the part of the car they name; one complaint can name several parts. Counts aren't adjusted for how many were sold, so they don't show how reliable a car is.
Complaints by part of the car
Part
Complaints
Crashes
Fires
Injuries
Visibility/wiper
30
0
0
0
Electrical system
11
1
0
0
Power train
9
1
0
0
Unknown or other
9
1
0
0
Engine
5
0
0
0
Visibility
4
0
0
0
Forward collision avoidance
2
0
0
0
Fuel/propulsion system
2
0
0
0
Seat belts
2
2
0
2
Service brakes
2
1
0
0
Structure
2
0
0
0
Vehicle speed control
2
2
0
1
3 more parts
Back over prevention
1
0
0
0
Fuel system, gasoline
1
0
0
0
Seats
1
0
0
0
Complaints by model year
Newer years have had less time to collect complaints, and counts aren't adjusted for sales, so a shorter bar doesn't mean a more reliable year.
NHTSA lists 1 recall campaign for the 2020 Crosstrek over its history. Campaigns are matched by model and year, so each one may apply to a given car, and its repair may already be done: check a VIN on NHTSA's recall lookup for the open recalls on that exact car.
Subaru of America, Inc. (Subaru) is recalling certain 2019-2022 Crosstrek Hybrid vehicles. The harness terminal that supplies low-voltage power from the converter to the 12-Volt battery may corrode and break, preventing the 12-Volt battery from charging.
Risk: A 12-Volt battery that is unable to recharge can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will replace the converter terminal mounting bracket. If corrosion is found on the terminals, the 12-Volt output harness and terminals will also be replaced. Repairs will be performed free of charge. Owner notification letters were mailed May 12, 2023. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRD-23.
Carmakers sent NHTSA 424 service bulletins and notices that cover the 2020 Crosstrek, the latest on Oct 5, 2026. They tell dealers how to fix known issues.
The parts they mention most: electrical system (261), equipment (154), engine (41), engine and engine cooling (36), power train (35).
NHTSA defect investigations
Opening an investigation isn't a finding of a defect. Outcomes are as NHTSA's summary states them. A recall is shown as an investigation's outcome only where NHTSA's summary names it; other recalls NHTSA's file lists with it are marked as listed, not caused.
Investigation
Part
Opened
Status
Defect petition DP22005 Pedestrian alert sounds · covers 43 makes
The owner's manual gives the oil and how often to change it. We show oil facts only once we've checked them against the manual, and we haven't yet for the 2020 Crosstrek.
See used 2020 Subaru Crosstreks for sale on: Autotrader · CarMax
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Specs
EPA class: small sport utility vehicle. EPA greenhouse gas score: 5–10 out of 10. Each version EPA tested:
Swipe the table sideways for more columns.
Version
Engine
Transmission
Fuel
City / hwy / comb
Crosstrek All-Wheel Drive
2.0 L, 4 cyl
Automatic (AV-S8)
Regular Gasoline
27 / 33 / 30
Crosstrek All-Wheel Drive
2.0 L, 4 cyl
Manual 6-spd
Regular Gasoline
22 / 29 / 25
Crosstrek Hybrid All-Wheel Drive
2.0 L, 4 cyl
Automatic (variable gear ratios)
Regular Gasoline or Electricity 17 miles on electricity, 480 miles in all
36 / 35 / 35 on gasoline 90 MPGe on electricity
Sources and dates
U.S. EPA fuel economy data, file of Sep 29, 2026
NHTSA owner complaints, file of Oct 17, 2026
NHTSA recalls, file of Oct 17, 2026
NHTSA manufacturer communications, file of Oct 17, 2026
NHTSA defect investigations, file of Oct 17, 2026
NHTSA 5-Star Safety Ratings, file of Aug 7, 2026
U.S. Energy Information Administration, file of Oct 12, 2026
Fuel cost: EPA mpg with fuel prices for the week of Oct 12, 2026 and electricity prices for Jul 2026. Source: U.S. Energy Information Administration (Oct 2026). Complaints are unverified reports owners filed with NHTSA. About the data